FAQ

Product

What type of stock do you print on?

Photographs are printed on 300gsm Ultra Pearlescent Hi-White photographic paper. Illustrations are printed on 300gsm Museo Rag paper.

Online Shop

What forms of payment do you accept?

I accept the major credit cards Visa, MasterCard, and American Express.

What is your exchange / return policy?

It is important to me that you are happy with your purchase. If there is a problem with a print when you receive it, please notify me and I will make sure any issues are resolved.

Shipping

Do you ship internationally?

As indicated, PhotoMounts and mounted images are available Australia-wide only. For Prints only, I can ship to almost every country with a postal service.

How long will delivery of my order take?

All orders are dispatched from Melbourne, Australia. Orders within Australia are typically delivered within 5-7 business days. International orders are typically delivered within 2-4 weeks, depending upon the destination and customs processing.

How much does shipping cost?

Standard shipping for all products within Australia is $14.95, regardless of size and/or quantity (within reason, of course). Generally, tracking of packages within Australia is available.

For International Orders a precise shipping cost can only be provided when you go through the ordering process. However, I have included some indicative rates below so there are no nasty surprises.
Typically 2-3 images can be included in a mailing tube. If you order 4 or more images, they will be distributed across 2 or more mailing tubes. The extra costs involved in shipping will be covered by me as a ‘Discount/Reward’ for a bulk purchase.

As a guide only, shipping costs to various regions, are as follows (in Australian dollars): Australia - $10.00; New Zealand - $10.00; Argentina - $21.00; Canada - $15.00; France - $18.00; Germany - $18.00; Hong Kong - $13.00; Italy - $18.00; Japan - $13.00; Singapore - $13.00; South Africa - $20.00; United Kingdom - $18.00; United States - $14.00. The maximum shipping cost is $22.00.

Please note, all import taxes or custom duties that are applied by a local postal service are the responsibility of the buyer. This may include VAT or other duties.

More Questions

If you have further questions, please feel free to contact me.